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FAQ

Frequently Asked Questions


Who are we?
Motorcycle TransportationWe are the Federal Companies. Established in 1913, we specialize in transportation and storage needs for residential and commercial clients, including: household relocation, custom logistics solutions, vital record storage services and motorcycle transportation.

How will my bike be shipped?
The bike will be placed on a 4×8 or 4×9 specially made motorcycle skid and custom m/c straps. It will be transported in the back of an enclosed trailer with a lift gate. There is no need for a loading dock unless the unit is over sized. See the How We Ship page for more information.

What if my bike does not fit on the skid?
Most bikes do fit on the skid. However, if you have a bike that is longer than 104″ ( 8.67 ft) or wider than 48″ ( 4 ft), you must provide your own skid and this might need to go dock to dock

How long is the transit time?
Transit time is usually about 8-10 business days from the time of pick up. Depending on the origin and destination, the transit could take 12-14 business days.

How long will it take to get my bike picked up?
We can usually pick up from most locations within a couple of days to a week.

Can I ship extra parts or boxes with the motorcycle?
No. Any paperwork, keys, boxes, or spare parts need to be shipped separately. Saddlebags and windshields can stay on the bike and helmets may be shipped as long as they are securely strapped to the bike. Just make sure that it is noted on the inventory sheet that a helmet is attached to the bike.

What do I need to do to prepare the bike for shipping?
The gas needs to be drained down to 1/4 tank, or as low as possible and empty all belongings from the saddle bags. The bike forks also need to be unlocked so that the driver can roll the bike onto the truck and onto the skid. Place your bike in transport mode and disarm your security alarm. Check with your dealership if unsure of proper procedure. We are not responsible for a dead battery.
Remove items that are loosely attached, such as a GPS system.

How can I pay for the shipping?

All payments must be made to our office with certified funds or by credit card. The mailing address is 101 National Street, East Peoria, IL 61611, Attn: Motorcycle Dept.  Payment must be made before the bike can deliver.

Will I be notified before the pick up and delivery?
The driver will try to call the afternoon before the pick up and delivery, but it could be as late as the morning of. He may try to give about a 4-hour window, but you must allow the entire business day! The drivers try to make the time frame that they tell you, but sometimes they may run late due to traffic, weather, or other circumstances.

Can I have the bike picked up and delivered to a residence?
Yes, as long as the residence is tractor-trailer accessible. Commercial pick ups and deliveries may be more convenient because someone is usually there all day to hand over and receive the bike. If you opt for a residential pick up or delivery you must allow the entire working day for the driver to arrive.

What kinds of businesses can I use?
Some common locations that people use are local bike shops, the business that they or their spouse works at, or a friends business.

Will my bike change trucks and drivers?
Yes, the bike will change trucks and drivers along the way. Once it is strapped to a skid, though, it will stay on that same skid.

Will the condition of my bike be noted?
The driver will note the condition of the bike at load and delivery. Any damage that is found at the time of delivery must be noted on the inventory sheet and signed for. If the damage is not noted at the time of delivery, Federal Companies or CRST/STI will not be held responsible for damages and all claims will be denied.

What is Transit Coverage ?
This is not INSURANCE. This is not intended for full replacement value of the bike. It is intended to cover damages that may be caused during transit. You should check with your own insurance company to see if they cover third party transfers. However, you may purchase additional coverage through us if desired.

Can I just meet you in a parking lot?
No. We prefer to not meet customers in parking lots. It may be hard for the drivers to locate the person if it is a very busy place and many store owners do not like trucks showing up on their lot. Also, the driver will try to give a window for pick up and delivery, but there are factors that may cause the driver to run behind. If the driver does run behind, you may find yourself sitting in a parking lot for the majority of the day. If he were to show up and you are not there, you would be charged an additional 47.00 for an attempt fee.

Can you deliver to my hotel?
Most hotels do not want our large trucks coming in and out of their parking lot. If the hotel manager is ok with this, then someone at the hotel must be the contact person and be willing to receive and hold the bike for you in the event that the bike arrives before you do. You are better off locating a local bike shop or distribution center to have your bike delivered to. They handle motorcycles everyday and would take better care of your bike until you arrive for your vacation.

Can I give you the money for the purchase of the bike?
No. Federal Companies only handles money for the shipping cost. The bike purchase needs to be worked out by the buyer and seller. There are many online companies that provide that service to help protect both parties.

What is your damage rate and average claim?
We ship over 12,000 bikes a year and the damage rate is about 2%. The average claim is usually cosmetic damages and is about $500.


About Federal Companies

Contact Us

Toll Free: (800) 747-4100 x 2217
Local: (309) 694-4500 x 2217
Monday thru Friday 7:00am to 6:00pm CST
Email motorcycle@federalcos.com