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Need to Do

How You Will Know…


…When the Pickup and Delivery Will Occur

In most cases the driver will call you a day in advance to alert you on exactly when the pickup or delivery will occur.
In some cases this pre-call may occur only a few hours in advance.
Every effort will be made to keep you well informed of your shipment.

…What You Need To Do Before Pickup

All charges must be paid to Federal Companies by either credit card or certified funds mailed in advance to:
Federal Companies, 101 National Rd, East Peoria, IL 61611 Attn: Motorcycle Dept.
Your credit card will be charged once the bike has been loaded.
Safely remove the gasoline from the tank until it is 1/4 or less.

Attached saddle bags must be unlocked and emptied or locked up if you are shipping riding gear, helmets etc in them. Do not ship any high-value items.
Items shipped in saddle bag are done so at own risk.
In the rare cases when the keys must go with the bike, they need to be zip tied to the handle bars or in the saddle bag.

…What You Need To Do at Pickup Time

All charges must be paid to Federal Companies by either credit card or certified funds mailed in advance to:
Federal Companies, 101 National Rd, East Peoria, IL 61611 Attn: Motorcycle Dept.
Your credit card will be charged once the bike has been loaded.
Verify that the gasoline tank is almost empty.
Make sure saddle bags are empty.
No loose items or boxes can ship with the motorcycle on the same pallet.
If you have pre-arranged for extra boxes to be sent, on a separate pallet but with the motorcycle(s) make sure the boxes are labeled with the destination delivery address.
After the driver has completed the “walk around” inventory of your motorcycle(s) retain the inventory sheet for your records.

…What You Need To Do at Delivery Time

Your credit card will be charged once the bike has been loaded.
(Payment is required by law before the truck doors can be opened.)
Thoroughly inspect the motorcycle, noting any damages on the paperwork.
(Failure to do this could result in denial of claim.)
Sign the paperwork only after the inspection has been performed
and noting any changes on the driver’s paperwork.


About Federal Companies

Contact Us

Toll Free: (800) 747-4100 x 2217
Local: (309) 694-4500 x 2217
Monday thru Friday 7:00am to 6:00pm CST
Email motorcycle@federalcos.com