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Testimonials

Testimonials

Our company is only as good as our customers say we are, and we think the results of our motorcycle shipping reviews speak for themselves. If you’ve used out services you’re welcome to leave a review below and tell others about your experience.

 

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Average rating:  
 95 reviews
by Anthony Berens on My great Wordpress blog
A great experience!

I used Federal after completing a Hwy 50 coast to coast ride with several buddies. Several things changed during the ride and the staff rolled right along with it without a hiccup. Once I learned that the bikes were taken to a distribution warehouse for shipping, I went there (San Jose) and personally assisted in crating the bike for shipment home. Robert Strauss, the warehouse manager, was extremely helpful and understanding regarding avoiding damage and ensuring that the bike was strapped down correctly. He recommended waiting a couple hours for Pepe, his resident expert (claiming that he did not have a single damage claim in 22 years), allowing him to prepare the bike for shipment. And the wait was well worthwhile. I received 3 update emails from CRST trucking while it was in transit. The delivery driver was fantastic in delivering the bike and the only "damage", if you can call it that, was the left mirror was bumped out of whack, and a small rub was noticed on the Tupperware (it will buff out). My usual motto is"Trailers are for boats", but my experience with Federal may change that. A great experience!

Anthony,
Thank you for taking the time to share your shipping experience. I will be sharing your review with Robert at the whse and the delivering whse as well. I do apologize for the minor damage you noticed. We appreciate your business & look forward to working with you again in the future. Thank you.

Jennifer Gibbs, Federal Motorcycle Transport Manager

by Fred Burmer on My great Wordpress blog
Very Disappointed, Late delivery

I'm sorry I every contacted Federal Motorcycle Transport. I paid almost $700 to get my bike shipped for my vacation bike trip. Despite the assurance by Tessa that my bike would be delivered no later than 11/28 which was 19 days after I shipped it the delivery was late. My entire vacation motorcycle trip had to be delayed as a result. Now I can't get a return phone call from her or anyone else at Federal Motorcycle Transportation to do something about the lack of service. You can always tell what kind of company you are dealing with when there is a problem after the sale. Anyone can pick up your bike and take your money. DO NOT USE if you want your bike when it was promised.

Fred,
We were sorry to hear that your bike was delayed during transport and that you had to change your plans. Federal did make an adjustment to your charges to help with the inconvenience you experienced. Thank you.

Jennifer Gibbs, Manager

by The Vic Werks on My great Wordpress blog
a dozen and counting!

The Vic Werks has use federal now a dozen times to move bikes all over the country and not a single problem! We continue to recommend Federal to everyone looking to move a bike!

Thank you for taking the time to share your transportation experiences with Federal. We appreciate your repeat business & look forward to working with you again in the future.

Jennifer Gibbs, Federal Motorcycle Transportation Manager

by W.M. Butler on My great Wordpress blog
Outstanding Service.

I recently purchased a Big Dog motorcycle on ebay from a California seller. While researching for a reliable shipper I read many horror stories about competing companies who engaged in bait and switch quotes, damaged and even stole bikes. Thankfully, I was referred to this shipping company by an H-D salesmen who informed me that they use their services to ship all over the country. After reading countless testimonies about this company I decided to give them a try. It started with Judy, a motorcycle transport coordinator, who was an absolute gem. She quoted me a fair price to transport my bike from California to Georgia. I made arrangements on Thursday January 5th. It was picked up as promised on Monday January 9th and delivered to my home as scheduled on Monday January 16th. I really appreciate the great care the driver took with moving, loading and securing my bike. He treated my bike with a great level of care as if it was his own bike. The next time I need to transport a bike I will certainly use them again. Thanks to the entire team, you're a class act.

Thank you Walter for sharing your recent shipping experience. We appreciate the kind words & look forward to working with you again on your next motorcycle purchase. Enjoy your bike & ride safe. Jennifer Gibbs, Manager, Federal Motorcycle Transport.

by Jeffrey Jones on My great Wordpress blog
outstanding people!

Just received my bike back after a vacation to Idaho/Montana and felt I had to recognize some outstanding people in your company. I was one of a group of 4 friends that shipped our bikes out to Boise, ID for a week long vacation ride-- all sent from different places from the Carolinas and Kentucky! Worked with Barb Fugate in Chicago who did an outstanding job arranging for all the pickups and deliveries-- coordinating everything so the the bikes all arrived in time. She also helped to make arrangements for a special pickup and return of our bikes in Boise on Saturdays as our vacation time required. The Boise people we worked with (Lisa Paul and Jake Reynolds) were very helpful and accommodating to make our vacation possible. More important, they were so pleasant and friendly to deal with-- even took us back to the airport after we dropped our bikes off!. The people of Idaho are amazing! Barb followed up during the return shipment of our bikes, making sure everything was taking care of. My bike was picked up and returned back to my house in Louisville, Ky by Isiah- who was so friendly and professional-- have used Federal several times and it has always been Isiah who picks up and delivers my bike--so nice! It is the people who make the difference!! Already am thinking of where I can ship my bike for my next trip!!

Jeff,
Thank you for taking the time to share your shipping experience with Federal / STI. I have forwarded your review to management at both Federal & STI as we all enjoy hearing from our customers. I agree Barb does a fantastic job and tries to provide the best customer service she can. We appreciate your business & look forward to shipping your bike on your next adventure. Ride Safe.

Jennifer Gibbs
Manager, Federal Motorcycle Transport

by hugh vandervord on My great Wordpress blog
hassle free shipping

Just wanted to say thank you to Federal Motorcycle for trouble free shipping of my classic triumph motorcycle from California to Michigan, the bike was picked up on time and arrived one week later as promised. No damage and straped to a steel framed pallet. Daily email updates kept me informed on the progress on where the bike was. Kristina with whom i spoke to many times with questions was most helpful and explained the whole shipping process. Thanks again

Thank you for taking the time to share your recent shipping experience.

Jennifer Gibbs,
Manager, Federal Motorcycle Transport

by Erich Stiegler on My great Wordpress blog
Judy did a great job!

Hi Jennifer,i just recently shipped a couple of motorcycle with your company across the country. due to a slight miscommunication on my end and some issue at the pick up location with the local dispatch connecting with my contact, i was seriously worried that my bike would not make it to California in time for my trip.i called Judy Gordon (who helped me set up the shipments to start with) somewhat in panic and she got on the phone with the various parties...and made it all happen. bikes showed up where they needed to be on time!i wanted to let you know how much i appreciate her help. she is a great resource for your company and understands what it takes to get the job done.have a great day Jennifer.Erich

Erich,
Thank you for taking the time to share your recent shipping experience with me. I always like to hear from our customers and our goal is to make shipping your motorcycle as stress-free as possible.

Judy has been helping customers get their bikes transported for several years. She is very good at her job and does her best to answer any questions or concerns you might have when preparing to ship your motorcycle.

We hope you will choose to use or recommend Federal Motorcycle Transport in the future, should you or a friend need to ship a bike again. Thanks again & safe riding.

Jennifer Gibbs
Manager, Federal Motorcycle Transport

by Chuck & Aew Dickens on My great Wordpress blog

Mary,Thanks to you, STI, and CRST teams for taking such great care of us on shipping our motorcycles from Virginia to Arizona and back! It was flawless from the pickup team to the delivery team! Desert Wind Harley-Davidson in Mesa did a great job of handling things on their end too! (Big shout out to Lou Biron and his team!!) It always works the best when there is great communications going on between all parties. Thanks everyone!We continue to recommend your company for handling shipments of motorcycles and it is always good to have the endorsement for Harley-Davidson backing you all as well.I’m not sure where we will be going in 2017 but will be contacting you once we have all of our plans nailed down.I’ve attached the shipping documents I signed here for your records and have a great week!All the best,Chuck & Aew DickensJim & Lynn Thayer

Chuck,
Thank you for letting us know how smooth and flawless your shipment went and for your awesome recommendation! We are always happy to hear how well our teams are doing. Communication is so important and working together is the key. We look forward to moving your bikes in the future! Thanks again, Mary Wiker, Assistant Manager Federal Motorcycle Transport

by Mark Lyon on My great Wordpress blog

Hello FMT... I just wanted to give a shout out to "Amber" and say "Thank you" for your help and outstanding service shipping my m/c... you guys definitely deserve a 5 star rating for your customer service. From my initial contact with Amber, she helped get a quote together and explained exactly when and how my bike would be shipped. 4 days and 1300 miles later the bike was delivered to my house in perfect condition. Even the drivers were extremely careful and knowledgeable about what they were doing. I have already recommended you to several others needing the same service. Thank you so much "This is Customer Service!"mlyon

Mark,
Thank you for taking the time to share your shipping experience earlier this year. Sorry we are behind in responding to you but we do appreciate all the kind words. I have shared your review with management and STI so they can share with the drivers involved. Thanks again. We look forward to working with you in the future should you need to transport another bike. Jennifer, Federal Motorcycle Transport manager.

by Alan Jeskewitz on My great Wordpress blog

Mary,Just wanted to say Thank You!!...My New baby arrived safe and sound. You and everybody involved did an outstanding job!Sincerely,Alan Jeskewitz

Alan,
Thank you for taking the time to share your recent shipping experience. we look forward to working with you again in the future when you need to ship again. Ride Safe. Jennifer, Federal Motorcycle Transport Manager

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About Federal Companies

Contact Us

Toll Free: (800) 747-4100 x 2217
Local: (309) 694-4500 x 2217
Monday thru Friday 7:00am to 6:00pm CST
Email motorcycle@federalcos.com