Our company is only as good as our customers say we are, and we think the results of our motorcycle shipping reviews speak for themselves. If you’ve used out services you’re welcome to leave a review below and tell others about your experience.
Submit your review
Just received my bike back after a vacation to Idaho/Montana and felt I had to recognize some outstanding people in your company. I was one of a group of 4 friends that shipped our bikes out to Boise, ID for a week long vacation ride-- all sent from different places from the Carolinas and Kentucky! Worked with Barb Fugate in Chicago who did an outstanding job arranging for all the pickups and deliveries-- coordinating everything so the the bikes all arrived in time. She also helped to make arrangements for a special pickup and return of our bikes in Boise on Saturdays as our vacation time required. The Boise people we worked with (Lisa Paul and Jake Reynolds) were very helpful and accommodating to make our vacation possible. More important, they were so pleasant and friendly to deal with-- even took us back to the airport after we dropped our bikes off!. The people of Idaho are amazing! Barb followed up during the return shipment of our bikes, making sure everything was taking care of. My bike was picked up and returned back to my house in Louisville, Ky by Isiah- who was so friendly and professional-- have used Federal several times and it has always been Isiah who picks up and delivers my bike--so nice! It is the people who make the difference!! Already am thinking of where I can ship my bike for my next trip!!
Thank you for taking the time to share your shipping experience with Federal / STI. I have forwarded your review to management at both Federal & STI as we all enjoy hearing from our customers. I agree Barb does a fantastic job and tries to provide the best customer service she can. We appreciate your business & look forward to shipping your bike on your next adventure. Ride Safe.
Manager, Federal Motorcycle Transport
Just wanted to say thank you to Federal Motorcycle for trouble free shipping of my classic triumph motorcycle from California to Michigan, the bike was picked up on time and arrived one week later as promised. No damage and straped to a steel framed pallet. Daily email updates kept me informed on the progress on where the bike was. Kristina with whom i spoke to many times with questions was most helpful and explained the whole shipping process. Thanks again
Thank you for taking the time to share your recent shipping experience.
Manager, Federal Motorcycle Transport
Hi Jennifer,i just recently shipped a couple of motorcycle with your company across the country. due to a slight miscommunication on my end and some issue at the pick up location with the local dispatch connecting with my contact, i was seriously worried that my bike would not make it to California in time for my trip.i called Judy Gordon (who helped me set up the shipments to start with) somewhat in panic and she got on the phone with the various parties...and made it all happen. bikes showed up where they needed to be on time!i wanted to let you know how much i appreciate her help. she is a great resource for your company and understands what it takes to get the job done.have a great day Jennifer.Erich
Thank you for taking the time to share your recent shipping experience with me. I always like to hear from our customers and our goal is to make shipping your motorcycle as stress-free as possible.
Judy has been helping customers get their bikes transported for several years. She is very good at her job and does her best to answer any questions or concerns you might have when preparing to ship your motorcycle.
We hope you will choose to use or recommend Federal Motorcycle Transport in the future, should you or a friend need to ship a bike again. Thanks again & safe riding.
Manager, Federal Motorcycle Transport
Mary,Thanks to you, STI, and CRST teams for taking such great care of us on shipping our motorcycles from Virginia to Arizona and back! It was flawless from the pickup team to the delivery team! Desert Wind Harley-Davidson in Mesa did a great job of handling things on their end too! (Big shout out to Lou Biron and his team!!) It always works the best when there is great communications going on between all parties. Thanks everyone!We continue to recommend your company for handling shipments of motorcycles and it is always good to have the endorsement for Harley-Davidson backing you all as well.I’m not sure where we will be going in 2017 but will be contacting you once we have all of our plans nailed down.I’ve attached the shipping documents I signed here for your records and have a great week!All the best,Chuck & Aew DickensJim & Lynn Thayer
Thank you for letting us know how smooth and flawless your shipment went and for your awesome recommendation! We are always happy to hear how well our teams are doing. Communication is so important and working together is the key. We look forward to moving your bikes in the future! Thanks again, Mary Wiker, Assistant Manager Federal Motorcycle Transport
Hello FMT... I just wanted to give a shout out to "Amber" and say "Thank you" for your help and outstanding service shipping my m/c... you guys definitely deserve a 5 star rating for your customer service. From my initial contact with Amber, she helped get a quote together and explained exactly when and how my bike would be shipped. 4 days and 1300 miles later the bike was delivered to my house in perfect condition. Even the drivers were extremely careful and knowledgeable about what they were doing. I have already recommended you to several others needing the same service. Thank you so much "This is Customer Service!"mlyon
Thank you for taking the time to share your shipping experience earlier this year. Sorry we are behind in responding to you but we do appreciate all the kind words. I have shared your review with management and STI so they can share with the drivers involved. Thanks again. We look forward to working with you in the future should you need to transport another bike. Jennifer, Federal Motorcycle Transport manager.
Mary,Just wanted to say Thank You!!...My New baby arrived safe and sound. You and everybody involved did an outstanding job!Sincerely,Alan Jeskewitz
Thank you for taking the time to share your recent shipping experience. we look forward to working with you again in the future when you need to ship again. Ride Safe. Jennifer, Federal Motorcycle Transport Manager
Kristina,I just want to say thank you for all of your help in arranging the shipping of our bikes. I made a lot of inquiries with several shippers prior to deciding to go with you. I was amazed at the lack of communication I received from several of the representatives. I guess they were busy enough that they didn't another customer. The way I look at this is, if this is the kind of service I'm getting up front, then what can I expect should a problem arise!Again thank you for making this as easy as possible.
Thank you for taking the time to share your recent shipping experience. We look forward to working with you again when you are ready to transport your bikes for another adventure. Thanks again. Jennifer, Federal Motorcycle Transport Manager
Stay away from this company. They recently shipped my Harley from CA to CO and the bike was damaged upon arrival.. Submited a claim with supporting photos and documents which was quickly denied by CRST.
I was sorry to hear about your recent shipping experience. Unfortunately, when we checked on your claim, it appears STI denied your claim as they feel the damage was not due to transit mishandling. It was concealed damage under the seat, for which the driver would not be aware of at time of load when doing the motorcycle condition report.
Jennifer please forward this to management. Thanks again, you are the best. Couldn't do these trips without you.To Federal Management,I would just like to take time to again recognize the wonderful service we receive from your employees. Our group has been using your services since 2000 and we have never been disappointed, the bikes always arrive on time and ready to ride. Jennifer Gibbs is always ready to help us with the occasional glitch answering questions and keeping our trips on track. Your drivers Jerry Swett and John Chriswell took great care with our cycles so we had no surprises. We always recommend Federal whenever someone needs shipping. We are already thinking of next years trip.Thanks Again.Mike Cichetti
Thank you for taking the time to send me a short note regarding your shipping experience with Federal. We always appreciate hearing from our customers and love to share your experience with others. I have enjoyed working with you and the rest of the guys in your group since 2000 and look forward to next year. Ride safe. Jennifer, Federal Motorcycle Transport Manager
Thanks to everyone in the network for a wonderfull job of picking up and handling and delivering our motorcycles. Well done!Tim Messenger
Thank you for taking the time to share your recent shipping experience. We are posting your review on our website and our Federal Motorcycle Transport facebook page.
Jennifer Gibbs, Manager